How does remote training work?
You choose a course and pay for it. Once the payment is received, the course appears in your account: you read the training material at a time that suits you and, after viewing all of it, take the knowledge test. When you pass the test, your certificate is generated automatically.
When can I start learning and how long do I have access?
You can start as soon as the payment is confirmed. With online banking, access is usually granted within a few minutes; with a regular bank transfer, when the funds reach our account. Access to the material of a purchased course is unlimited in time, so you can come back to it later.
Can I study on my phone or from outside Lithuania?
Yes. The learning environment works in a browser — nothing to install, and both a computer and a phone are fine. You can study from any country; all you need is an internet connection.
Is a certificate issued after completing the mandatory hygiene training?
Yes. The hygiene knowledge certificate is issued remotely after you study the material and pass the knowledge test. You download the certificate as a PDF right after passing the test.
How does the knowledge test work?
The test opens only after you have viewed all the course material. The questions are based on that material and you choose answers from the options given. The pass mark and the number of attempts are shown on each course page. If you do not pass the first time, you can retake the test at no extra cost.
What if I have used up all my test attempts?
Email us at info@higienospazyma.lt and tell us which course you are taking. We will review the situation and grant an additional attempt.
How long is a hygiene skills certificate valid?
Certificates for hygiene skills programmes HB, H1, H2, H3, H4, H5, H6, H7, H8, H11, H12, H13 and H14 are valid indefinitely. Certificates for programmes HBB and H10 are valid for 5 years. The programme H9 certificate is valid for 2 years.
What is a “green card”?
In earlier years hygiene skills certificates were printed on green paper. The current version of the legal act no longer prescribes the form or colour of the certificate, so certificates may take any form but must state the issuing institution, the certified person’s name, surname and year of birth, the duration of the course, the programme and the profession code. The “green card” usually refers to the food handling course, programme H10.
Can a certificate received electronically be given to an employer?
You can give an electronically received certificate to your employer by printing it or forwarding it by email. This form is valid.
How can an employer check that a certificate is genuine?
Every certificate has a QR code and a verification code. By scanning the QR code or entering the code on the certificate verification page of our website, the employer will immediately see whether the certificate was issued by our institution and whether it is valid.
Which programme should I choose for my job?
The programme depends on your field of activity: there are separate courses for food handling, beauty services, educational institutions, cleaning and other fields. In the course list, each course states who it is for and which programmes it covers, and the “Training frequency” page shows how often the training must be repeated. If in doubt, write to us — we will advise you.
How can I pay?
You can pay through online banking (Swedbank, SEB, Luminor, Citadele, Šiaulių bankas) or by a regular bank transfer. Payments are processed by the MakeCommerce.lt and Paysera payment platforms.
Is an invoice issued to a company?
Yes. At checkout, choose “Buying as a company” and enter the company details. The invoice is generated automatically, sent together with the order confirmation by email and available at any time in the Orders section of your account.
Can I get a refund for a purchased course?
The course is digital content. The purchase is considered complete when the payment is confirmed and access to the training material is granted — from that moment the amount paid is non-refundable. If you paid but did not receive access, or an error occurred, write to us and we will sort it out.
I noticed an error on my certificate. What should I do?
Email info@higienospazyma.lt with the certificate registry number and the correct details. We will correct it and send you an updated certificate.
I cannot log in to my account. What should I do?
In the login window choose “Lost your password?” and enter the email address you registered with. You will receive an email with a link to set a new password. If you do not see the email, check your spam folder.
Do you issue health certificates (forms 086/a, 094/a)?
No. We issue only hygiene skills training certificates. Health certificates are issued by a family doctor or by preventive health check-up institutions.
Is your institution authorised to provide this training?
Yes. We provide mandatory hygiene skills training under public health care activity licence No. VSL-998. The institution’s details are on the “About us” page.